Digital Theater Support Services

Evans & Sutherland's Support Services help you ensure that your E&S products operate efficiently and reliably. Evans & Sutherland offers a comprehensive portfolio of services designed to meet the needs of modern digital theaters and planetariums.

Post-Warranty Service Contracts
Post-warranty service contracts can be tailored to meet your requirements and budget. Service contract customers receive access to parts repairs & exchanges, Digistar software updates, telephone/online technical support, and access to an online knowledge base.

Preventative Maintenance Visits
On-site services include, but are not limited to, testing of the projectors and computers for failure free operation, checking the mounts and fixtures of the projectors, alignment, geometry, color, brightness, and image blending, replacement of damaged or worn out parts including lamps if necessary, and checking and cleaning of optical components. E&S Engineers will also perform Digistar software updates as well as provide on-the-job training if needed.

24/7 Technical Telephone Support
Evans & Sutherland's Technical Support phone line is available 24 hours a day, seven days a week.

Online Technical Support Ticket System
Our service ticket system is available 24 hours a day. Customers can log in to their account and submit support tickets for hardware, software, programming and production issues. This support site also offers technical documentation, release notes, and webinars that cover a variety of Digistar topics.

Training
Evans & Sutherland offers quarterly classes covering real-time training and production training. Our instructors are also available to perform customized on-site training for all generations of the Digistar family.

Spares Packages
E&S stocks inventories of computer and projector parts, lamps, and accessories. These inventories are dedicated to customer support.

 

Contact Support

Current customers can obtain service by visiting our Support page.

 
Digistar Operator Console
 

Support Webinars

E&S presents bi-monthly live webinars covering all aspects of Digistar operation, production and maintenance.

Here's a sample:
Digistar 4 Overview