Digistar customers around the world take advantage of our maintenance contract offerings. For a yearly service fee, customers receive hardware support, Digistar software updates, 24/7 telephone support, and access to online help ticketing system.
Digistar support offers customers several key benefits that reduce downtime and maximize operational availability:
- Spares Availability
E&S stocks inventories of computer and projector parts. These inventories are dedicated to customer support, and can be dispatched quickly in an emergency.
- Easy Access to Technical Support
E&S has engineers and partners in North America, South America, Europe, and Asia that support our worldwide customer base.
We offer regular training classes in Salt Lake City, and can arrange to come to your facility for customized training.
Every Digistar system comes with a full suite of documentation and online tutorials.
- Preventative and Emergency Visits
E&S can schedule field service engineers to visit your theater to perform routine maintenance and repairs, tune projectors, and conduct on-the-job or refresher training.